Cover; Contents; List of Figures and Tables; Acknowledgments; Preface; 1 The Bad Apple Theory; 2 The New View of Human Error; 3 The Hindsight Bias; 4 Put Data in Context; 5 "They Should Have ... "; 6 Trade Indignation for Explanation; 7 Sharp or Blunt End?; 8 You Can't Count Errors; 9 Cause is Something You Construct; 10 What is Your Accident Model?; 11 Human Factors Data; 12 Build a Timeline; 13 Leave a Trace; 14 So What Went Wrong?; 15 Look into the Organization; 16 Making Recommendations; 17 Abandon the Fallacy of a Quick Fix; 18 What about People's Own Responsibility?
19 Making Your Safety Department Work20 How to Adopt the New View; 21 Reminders for in the Rubble; Index
Summary
The old ""Bad Apple Theory"" of human error promotes the idea that a system is basically safe, with the exception of a few unreliable people. Breaking new ground beyond its successful predecessor, The Field Guide to Understanding Human Error guides you through the traps and misconceptions of the old view. Sidney Dekker presents the view that human error is an organizational problem, and suggests how to apply new theories to your organization, handling questions about accountability and constructing meaningful countermeasures
