| Description |
xxv, 244 pages : illustrations ; 25 cm |
| Contents |
The Companies -- The National Society for Quality Through Teamwork -- The Award Sponsors: Perkins Engines Limited and Michelin Tyre PLC -- Ch. 1. Group sublimation for quality at Albright & Wilson, Oldbury / Vaikalathur S. Mahesh, Kevin Starling and Ian Fryer -- Ch. 2. The Hub Run-Out Team at British Steel Forgings - Garringtons / John Bicheno and Philip Welton-Cook -- Ch. 3. Working for quality at Severn Trent Water Ltd: A practical application / Sally Messenger and John Green -- Ch. 4. Who needs ashtrays? Continuous improvement at Britannia Engineering and Maintenance / Conrad Lashley and Nigel Williams -- Ch. 5. 'Enterprising' solutions at Land Rover / Anthony Ingold and Ray Sprason -- Ch. 6. TQ Dyane: A new technical process and procedure at Perkins Engines, Peterborough / Richard Teare, Andy Anderson and Richard Gray -- Ch. 7. Benefit enquiries, customer advice and quality improvement / Jackie Brander Brown and Shelagh Iwanowicz |
|
Ch. 8. Quality improvement at Topsides Division / Nick Johns, Derek Harwood and Chris Guymer -- Ch. 9. Rolling out a programme of culture change through structured involvement / Andrew Lockwood and Mark Thompson -- Ch. 10. Royal Insurance: Brainwaves + processes = progress / Brenda McDonnell and Dave Rusk -- Ch. 11. Weaving the rope of quality at the Slag Reduction Company / Peter Stannack and James Horsburgh -- Ch. 12. Wellman International: Shaping and sustaining a vision of quality / Hadyn Ingram and Frank Gleeson -- Ch. 13. Living the value of total quality at Corning Incorporated / Carole Congram and Martin R. Mariner -- Ch. 14. Aligning environment and technology with quality at GTE / Roger Hallowell and Nancy Burzon |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Quality circles -- Great Britain -- Case studies.
|
|
Quality control -- Great Britain -- Case studies.
|
|
Quality control -- North America -- Case studies.
|
|
Teams in the workplace -- Case studies.
|
|
Teams in the workplace -- Great Britain -- Case studies.
|
|
Teams in the workplace -- North America -- Case studies.
|
|
Total quality management.
|
| Author |
Teare, Richard.
|
| LC no. |
98118713 |
| ISBN |
0304338389 |
|
