"An increasing number of organisations understand the benefits of investing in information and communications technologies (ICT) to increase productivity, improve processes and strategically position their businesses ... This report presents through a series of case studies the experience of Australian organisations in various industry sectors as they seek to extract maximum benefit from their ICT investments ... What the case studies suggest is that organisations can substantially increase their productivity through the effective implementation and use of ICT ... "-from Executive Summary, p. 5
At head of title: The National Office for the Information Economy