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Title The impact of technology on services / guest editor, Mark Davis
Published Bradford, England : Emerald Group Pub., [2002]
©2002
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Description 1 online resource (111 pages)
Series International journal of service industry management, 0956-4233 ; v. 13, no. 1
International journal of service industry management ; v. 13, no. 1
Contents Leveraging the potential of process technology through workflow scheduling -- The impact of information technology on customer and supplier relationships in the financial services -- Leveraging technology to improve field service -- IT-based services and service quality in consumer banking -- Technology-enabled service delivery: an investigation of reasons affecting customer adoption and rejection
Bibliography Includes bibliographical references
Notes Print version record
Subject Service industries -- Management.
Service industries -- Technology.
Form Electronic book
Author Davis, Mark.
ISBN 1845446585 (electronic bk.)
9781845446581 (electronic bk.)