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Author
Australia. Parliament. House of Representatives. Standing Committee on Transport, Communications, and Infrastructure.
Title
Telecom's handling of customer complaints : report from the House of Representatives Standing Committee on Transport, Communications and Infrastructure
Published
Canberra : Australian Govt. Pub. Service, 1991
Copies
Location
Call no.
Vol.
Availability
W'PONDS
354.94008746 Aus/Tho
AVAILABLE
Description
xx, 83 pages ; 25 cm
Series
Parliamentary paper / the Parliament of the Commonwealth of Australia, 0727-4181 ; no. 147 of 1991
Parliamentary paper (Australia. Parliament) ; 1991, no. 147
Analysis
Consumer expectations
Customer complaints
Effectiveness
Federal issue
Public sector efficiency
Telecom Australia
Notes
At head of title: the Parliament of the Commonwealth of Australia
Cat. no. 9109183
Chairman: Peter Morris MHR
May 1991
Bibliography
Bibliography: pages 68
Issuing Body
Chairman: Peter Morris
Subject
Telecom Australia -- Customer services.
Telecom Australia -- Public relations.
Consumer complaints -- Australia.
Telecommunication -- Customer services -- Australia.
Telephone -- Customer services -- Australia.
Author
Morris, Peter, 1932-
ISBN
0644144211
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