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Book Cover
Book
Author Australia. Parliament. House of Representatives. Standing Committee on Transport, Communications, and Infrastructure.

Title Telecom's handling of customer complaints : report from the House of Representatives Standing Committee on Transport, Communications and Infrastructure
Published Canberra : Australian Govt. Pub. Service, 1991

Copies

Location Call no. Vol. Availability
 W'PONDS  354.94008746 Aus/Tho  AVAILABLE
Description xx, 83 pages ; 25 cm
Series Parliamentary paper / the Parliament of the Commonwealth of Australia, 0727-4181 ; no. 147 of 1991
Parliamentary paper (Australia. Parliament) ; 1991, no. 147
Analysis Consumer expectations
Customer complaints
Effectiveness
Federal issue
Public sector efficiency
Telecom Australia
Notes At head of title: the Parliament of the Commonwealth of Australia
Cat. no. 9109183
Chairman: Peter Morris MHR
May 1991
Bibliography Bibliography: pages 68
Issuing Body Chairman: Peter Morris
Subject Telecom Australia -- Customer services.
Telecom Australia -- Public relations.
Consumer complaints -- Australia.
Telecommunication -- Customer services -- Australia.
Telephone -- Customer services -- Australia.
Author Morris, Peter, 1932-
ISBN 0644144211