Title Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke

Published Homewood, Ill. : Dow Jones-Irwin, [1985] ©1985

Copies

Location	Call no.	Vol.	Availability
W'BOOL	658.812 Alb/Sad		AVAILABLE

Description ix, 203 pages : illustrations ; 24 cm Contents Includes index Summary This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty Notes Includes index Bibliography Bibliography: pages 198-199 Includes index Subject Service industries -- United States -- Management. Economics. Service industries -- management SUBJECT United States -- Economic conditions http://id.loc.gov/authorities/subjects/sh85140020 -- 1981- United States -- Economic conditions -- 1981-2001. http://id.loc.gov/authorities/subjects/sh85140027 United States https://id.nlm.nih.gov/mesh/D014481 -- 1981- United States. https://id.nlm.nih.gov/mesh/D014481 Author Zemke, Ron. LC no. 85071434 ISBN 0870946595

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