| Description |
1 online resource : illustrations |
| Series |
SAGE Business Cases |
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SAGE Business Cases
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| Summary |
The Walsham Hotel is an upscale hotel, located in a large southern city. Its clientele have high expectations and, given the Walsham's urban location, likely includes many senior executives. The case focuses on the hotel's Director of Rooms and, in particular, the hotel's profitable mini-bar department. A major face-lift for the property's rooms provides an opportunity to replace the refrigeration units in the mini-bar, units that have been in place for over 10 years. The Director is considering either a more energy-efficient version of the current unit or a much more expensive unit, the KN346. The latter has some interesting electronic features including sensing technology and peer-to-peer networking that, together, would permit remote real-time access to the mini-bar inventory. This unit could drive down labor costs, reduce disagreements at checkout, improve customer service, and allow personalized mini-bar stocking |
| Notes |
Originally published in : Adams, D. A., Ives, B., and Junglas, I. (2012). The Walsham Hotel: The Mechatronic KoolNitro 346 mini-bar. Journal of Information Technology Teaching Cases, 2, 1-9 |
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Description based on XML content |
| Subject |
Walsham Hotel -- Case studies
|
|
Refrigerators -- Technological innovations -- Case studies
|
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Refrigerators -- Technological innovations.
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| Genre/Form |
Case studies.
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| Form |
Electronic book
|
| Author |
Ives, Blake, author.
|
|
Junglas, Iris, author
|
| ISBN |
1529701015 |
|
9781529701012 |
|
