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Book Cover
Author Anderson, Charles R., 1935-

Title Reference librarianship : notes from the trenches / Charles R. Anderson, Peter Sprenkle
Published New York : Haworth Information Press, [2006]


Location Call no. Vol. Availability
 W'PONDS  025.52 And/Rln  AVAILABLE
Description ix, 258 pages : illustrations ; 22 cm
Contents Ch. 1. Directional questions -- Ch. 2. The library has everything -- Ch. 3. Something is not working here -- Ch. 4. The computer is not listening to me! -- Ch. 5. The library does not have what I want -- Ch. 6. Why are these people in the library? -- Ch. 7. Reference questions -- Ch. 8. Policy questions -- Ch. 9. The library as a retail outlet -- Ch. 10. Staffing tomorrow's library -- Ch. 11. Building tomorrow's library -- Ch. 12. How did we get here from there?
Summary "A daily diary of actual interactions between a reference desk librarian and his patrons Reference Librarianship documents a year in the life of a young librarian working in the "trenches" at a library in the Midwestern United States. This one-of-a-kind book provides a daily diary of every librarian/patron transaction--no matter how mundane or absurd--to demonstrate not only how advances in technology have affected the reference librarian's job, but how the public's expectations have changed, as well. The book also includes observations by a now-retired reference librarian on the current state of the field based on these unedited interactions. Over the past two decades, the job of reference librarian has seen many changes. But in many ways, reference desk work hasn't changed a bit, with its mix of odd, humorous, routine, and ridiculous requests that capture what it's like to deal with patrons day after day. Reference Librarianship paints a clear picture of the field for library school students, provides emotional and philosophical support to practitioners, and reminds library administrators of what life was like on the "front lines."--Publisher's Website
Bibliography Includes bibliographical references (pages 247-248)) and index
Subject Sprenkle, Peter -- Blogs.
Reference services (Libraries)
Reference librarians -- Blogs.
Public libraries -- Reference services -- United States.
Reference librarians -- Effect of technological innovations on.
Internet in library reference services.
Libraries and the Internet.
Libraries -- Public opinion.
Libraries -- Forecasting.
Libraries -- Humor.
Genre/Form Humor.
Author Sprenkle, Peter.
LC no. 2005034843
ISBN 9780789029478 alkaline paper
0789029472 alkaline paper
9780789029485 paperback alkaline paper
0789029480 paperback alkaline paper