Title Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal

Edition First edition Published New York : Harper Perennial, 1990

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658.812 Dav/Tcs		AVAILABLE
MELB	658.812 Dav/Tcs 1990		AVAILABLE

Description xxii, 227 pages ; 21 cm Notes First published: Harper & Row, 1989 Includes index Bibliography Includes bibliographical references Subject Customer services. Author Uttal, Bro. LC no. 89045033 ISBN 0060161809 0060920092 (paperback)

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