Title Management communication : a case-analysis approach / James S. O'Rourke, IV

Edition Fourth edition Published Upper Saddle River, N.J. : Prentice Hall, [2010] ©2010

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658.45 Oro/Mac 2010		AVAILABLE
MELB	658.45 Oro/Mac 2010		AVAILABLE
W'BOOL	658.45 Oro/Mac 2010		AVAILABLE

Description xvii, 427 pages : illustrations ; 24 cm Contents Ch. 1. Management Communication in Transition -- Ch. 2. Communication and Strategy -- Ch. 3. Communication Ethics -- Ch. 4. Speaking -- Ch. 5. Writing -- Ch. 6. Persuasion -- Ch. 7. Technology -- Ch. 8. Listening and Feedback -- Ch. 9. Nonverbal Communication -- Ch. 10. Intercultural Communication -- Ch. 11. Managing Conflict -- Ch. 12. Business Meetings That Work -- Ch. 13. Dealing with the News Media -- App. A. Analyzing a Case Study -- App. B. Writing a Case Study -- App. C. Sample Business Letter -- App. D. Sample Business Memo -- App. E. Sample Strategy Memo -- App. F. Documentation -- App. G. Media Relations for Business Professionals: How to Prepare for a Broadcast or Press Interview -- App. H. Sample Press Release Notes Previous ed.: 2007 Bibliography Includes bibliographical references and index Subject Communication in management -- Case studies. Communication in management. Genre/Form Case studies. LC no. 2008048516 ISBN 0136079768 (alk. paper) 9780136079767 (alk. paper)

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