| Description |
xii, 303 pages : illustrations ; 24 cm |
| Contents |
Machine derived contents note: Quality today. The total quality model. The model at work: the improvement planning process. Improvement action and process management. Learning to cope with change and continuous improvement: the education process. The economics of quality. Assessing company quality: self-assessment, certification, quality awards |
| Notes |
Translation of: Costruire la qualità totale |
| Bibliography |
Includes bibliographical references (pages 291-293, 295-297) and index |
| Subject |
Total quality management.
|
| LC no. |
93014850 |
| ISBN |
0412497808 |
|
