| Description |
272 pages : illustrations ; 24 cm |
| Contents |
Machine derived contents note: Values Under Fire: The Pepsi Case xix -- Preface xxiii -- SETTING OUT ON THE JOURNEY o 1 -- 1. An Operating System for People 3 -- 2. What We Allow, We Teach 31 -- 3. Fixing People Never Works 42 -- 4. People Want to Be Great 51 -- Getting People To Work Together -- Effectively 61 -- The Values-Based Workplace 61 -- 5. Shared Values: The Eight Basic People Values 63 -- 6. Business Values that Balance the People Values 9 107 -- Consensus Building 125 -- 7. Leaders Have Lost Their Followers 127 -- 8. Privileges and Rights 136 -- Values-Based Responsibility-Taking and -- Decision-Making 141 -- 9. Letting Go: Giving Responsibility Back to the Rightful -- Owners 143 -- 10. The Eight Keys to Responsibility-Taking 153 -- 11. Thank Socrates: A New Approach to -- Decision-Making 170 -- 12.From Manager to Coach, and Coach to Wise Counsel 178 -- Framing Your Systems To People Needs And -- Customer Needs - 191 -- People Systems 191 -- 13. Redesigning People Systems to Support the Shared -- Values Philosophy o 193 -- 14. Rolling Out the People Systems Action Plan 208 -- Customer Processes 219 -- 15.Creating a true Customer-Centric Organization 221 -- 16.Refocusing the Organization into Customer-Centric -- Process Groups 230 -- The Path To Lasting Change 241 -- 17.Benchmarking Your Work Environment 243 -- 18.Attaining Lasting Change Through Shared Values 257 -- Index 265 |
| Analysis |
Heroic environment |
| Notes |
Includes index |
| Subject |
Industrial management.
|
|
Organizational change.
|
|
Values.
|
|
Work environment.
|
|
Organizational Innovation.
|
| Author |
Simon, William L., 1930-
|
| LC no. |
97208503 |
| ISBN |
0442025858 |
|
0471328472 |
|
