Book Cover
Book
Author Maister, David H.

Title Managing the professional service firm / David H. Maister
Published New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, [1993]
©1993

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Location Call no. Vol. Availability
 MELB  658 Mai/Mtp  AVAILABLE
Description xvi, 376 pages : illustrations ; 25 cm
Contents 27. The One-Firm Firm. 28. Hunters and Farmers. 29. Making the Network Work. 30. Creating the Collaborative Firm. 31. Coordinating Industry Specialty Groups -- Pt. 7. Final Thoughts. 32. Asset Management
Pt. 1. Basic Matters. 1. A Question of Balance. 2. The Professional Firm Life Cycle. 3. Profitability: Health and Hygiene. 4. Solving the Underdelegation Problem -- Pt. 2. Client Matters. 5. The Practice Development Package. 6. Listening to Clients. 7. Quality Work Doesn't Mean Quality Service. 8. A Service Quality Program. 9. Marketing to Existing Clients. 10. How Clients Choose. 11. Attracting New Clients. 12. Managing the Marketing Effort -- Pt. 3. People Matters. 13. How's Your Asset? 14. How to Build Human Capital. 15. The Motivation Crisis. 16. On the Importance of Scheduling. 17. On the Meaning of Partnership. 18. Surviving the People Crisis -- Pt. 4. Management Matters. 19. How Practice Leaders Add Value. 20. How to Create a Strategy. 21. Fast-Track Strategy -- Pt. 5. Partnership Matters. 22. Partner Performance Counseling. 23. The Art of Partner Compensation. 24. Patterns in Partner Compensation. 25. Pie-Splitting. 26. Partnership Governance -- Pt. 6. Multisite Matters
Analysis Professional corporations Management
Notes Paperback ed.: 1997
Bibliography Includes bibliographical references (pages 365-366) and index
Subject Professional corporations -- Management.
LC no. 93014616
ISBN 0029197821
0684834316 (paperback)