Book Cover
Book
Author Taylor, Lynda King

Title Quality : total customer service / by Lynda King Taylor
Published London : Century Business, 1992

Copies

Location Call no. Vol. Availability
 MELB  658.812 Tay/Qtc  AVAILABLE
Description xvii, 290 pages : illustrations ; 24 cm
Series Sunday times business skills
Sunday times business skills.
Notes Includes index
Subject Customer services -- Case studies.
ISBN 0712698434