Understanding health literacy -- Creating a patient-friendly environment -- Assessing patients' literacy levels -- Understanding and avoiding medical errors -- Factoring culture into the care process -- Improving patient-provider communication -- Designing easy-to-read patient education materials -- Principles of writing for low literacy -- Using alternative forms of patient communication -- Interpreters and their role in the health care setting
Summary
Presents major issues in health literacy from the standpoint of the patient, and the challenges that the problem places on health care providers. This book looks at some specific methodologies that have been demonstratively effective in communicating with low-literate patients. It describes alternatives to written forms of patient communication
