| Description |
xx, 246 pages : illustrations ; 23 cm |
| Series |
The new library series ; no. 6 |
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New library series ; no. 6
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| Contents |
Introduction. The foundations of digital reference / R. David Lankes -- Why reference is about to change forever (but not completely) / Joseph Janes -- Transforming reference staffing for the digital library / Susan Lessick -- Definitions of personal assistance in the new millennium : philosophical explorations of virtual reference service / Lorna Peterson -- Evolution or entropy? : The changing reference culture and the future of reference librarians / Myoung C. Wilson -- Collaborative Digital Reference Service : update on LC initiative / Diane Kresh and Linda Arret -- Digital reference quality criteria / Blythe Allison Bennett, Abby Kasowitz and R. David Lankes -- Managing growth for AskA services / Pauline Lynch -- Designing a virtual reference desk : intellectual property considerations / Brett Butler -- Simple and sophisticated methods for processing large volumes of question and answer information through the World Wide Web / Lynn Bry -- Digital reference service at the Georgia Institute of Technology / Bruce Henson -- Evaluating the "ask a question" service at the University of California, Irvine / Judy Horn and Kathryn Kjaer -- National Museum of American Art Reference Desk : a usage analysis of a digital reference service / Laura Sowers and Marilyn Domas White -- Moving reference to the Web / Susan McGlamery and Steve Coffman -- The University of North Texas Libraries' Online Reference Help Desk / Monika Antonelli and Martha Tarlton -- Click on the Wizard for help : using help desk software for real-time reference / Saundra Lipton -- Conclusion. An agenda for digital reference / R. David Lankes -- Appendix. Digital reference resources / compiled by Joann M. Wasik |
| Summary |
A guide to the theoretical aspects of defining digital reference services in the new millennium, and the evolving service and technical aspects of developing, managing, and evaluating them |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Electronic reference services (Libraries) -- United States -- Evaluation.
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Electronic reference services (Libraries) -- United States -- Management.
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Electronic reference services (Libraries) -- United States -- Planning.
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Library Automation.
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Library Services -- organization & administration.
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Library Services -- standards.
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Library Services -- trends.
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Library Services.
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| SUBJECT |
United States. https://id.nlm.nih.gov/mesh/D014481 |
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United States. https://id.nlm.nih.gov/mesh/D014481 |
| Author |
Collins, John William, 1948-
|
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Kasowitz, Abby S.
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Lankes, R. David, 1970-
|
| LC no. |
00056235 |
| ISBN |
1555703844 |
|
9781555703844 |
|
