Introduction -- Case study themes/issues -- A betrayal of trust? -- Zachary's Achilles heel -- The suicide boy -- The principal as the instructional leader, part 1 -- The principal as the instructional leader, part 2 -- "We are normal too" -- The elemiddle school -- A community of principals -- 90% of success is showing up -- School leadership committee -- A principal's report card -- Will cheating strike out Bobby -- The chart attack -- Fighting fat -- Town on the rebound -- Making a mark -- Management stuff -- Sexual abuse? -- Visiting the classes -- Culture shock -- The BMW teacher -- The vision thing -- Serving two masters -- The game plan -- Is Bernie burning out? -- Breakfast for the staff -- But can she teach? -- A community of teachers -- A good parents association president -- The petulant PTA president -- Hands-on science -- Innovative staff development -- In-school suspension -- The new teacher -- Ongoing assessment -- A school's art museum -- Social studies instruction -- A difference of styles -- When pupil achievement goes south -- Tug of conscience