Root cause analysis handbook : a guide to efficient and effective incident investigation, third edition / by ABS Consulting ; Lee N. Vanden Heuvel [and others]
Section 1. Basics of incident investigation -- section 2. Initiating investigations -- section 3. Gathering and preserving data -- section 4. Analyzing data -- section 5. Identifying root causes -- section 6. Developing recommendations -- section 7. Completing the investigation -- section 8. Selecting incidents for analysis -- section 9. Data and results trending -- section 10. Program development -- section 11. Contents of the companion CD and downloadable resources
