| Description |
346 pages ; 22 cm |
| Contents |
Contents note continued: Close With Commitment -- Putting It All Together: A Conversation In Motion -- 12.Get Going -- Five Ways to Take Action -- Name One Thing -- Try Small Experiments -- Ride Out The J Curve -- Coach Your Coach -- Invite Them In -- 13.Pull Together -- Feedback in Organizations |
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Machine generated contents note: From Push to Pull -- THE FEEDBACK CHALLENGE -- 1.Three Triggers -- That Block Feedback -- TRUTH TRIGGERS -- 2.Separate Appreciation, Coaching, and Evaluation -- 3.First Understand -- Shift from "That's Wrong" to "Tell Me More" -- 4.See Your Blind Spots -- Discover How You Come Across -- RELATIONSHIP TRIGGERS -- 5.Don't Switchtrack -- Disentangle What from Who -- 6.Identify the Relationship System -- Take Three Steps Back -- IDENTITY TRIGGERS -- 7.Learn How Wiring and Temperament Affect Your Story -- 8.Dismantle Distortions -- See Feedback at "Actual Size" -- 9.Cultivate A Growth Identity -- Sort Toward Coaching -- FEEDBACK IN CONVERSATION -- 10.HOW GOOD DO I HAVE TO BE? -- Draw Boundaries When Enough Is Enough -- 11.Navigate the Conversation -- Open By Getting Aligned -- Listen For What's Right (And Why They See It Differently) -- Assert What's Left Out -- Be Your Own Process Referee -- Problem Solve To Create Possibilities -- |
| Summary |
The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers -- but also family, friends, and in-laws -- they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development -- but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"-- $$c Provided by publisher |
| Notes |
First published: New York : Viking Penguin, 2014 |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Feedback (Psychology)
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Interpersonal communication.
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Communication.
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Feedback, Psychological.
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| Author |
Heen, Sheila, author
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| ISBN |
9780143127130 |
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