| Description |
ix, 277 pages ; 25 cm |
| Contents |
Ch. 1. The Customer Comes Eighth -- Ch. 2. How Organizations Think -- Ch. 3. A Field Guide to Some Common Core Groups -- Ch. 4. A Very Special Kind of Love -- Ch. 5. Power and Legitimacy -- Ch. 6. Employees of Mutual Consent -- Ch. 7. A Core Group Way of Knowledge -- Ch. 8. Guesswork -- Ch. 9. "Doggie Treats" (Incentives, Targets, and Measurements) -- Ch. 10. Welchism -- Ch. 11. The CEO's Choices -- Ch. 12. The Expanded-Core-Group Organization -- Ch. 13. The Glass Ceilings -- Ch. 14. Your Inner Core Group -- Ch. 15. Core Group Enablers -- Ch. 16. A Portfolio of Equity -- Ch. 17. Parasitic Core Groups -- Ch. 18. Core Group Feuds and Maladaptive Companies -- Ch. 19. Government Agencies -- Ch. 20. Labor Unions -- Ch. 21. Management Consultants -- Ch. 22. Schools and the "Hidden Curriculum" -- Ch. 23. The Shadow Core Group -- Ch. 24. Corporate Governance -- Ch. 25. The Cycle of Noble Purpose -- Ch. 26. The Body Politic |
| Summary |
"In Who Really Matters, Art Kleiner argues that the dissonance between a declared mission and actual operation can be seen at organizations large and small. All organizations have one motive in common. Every decision - which projects to back, whom to promote, or how to spend money - is affected by the perceived wants and needs of a Core Group of people "who really matter." Kleiner gives readers clues about how to identify a Core Group's real mission by observing its day-to-day actions; listening to the fundamental message it sends employees; examining its management of new members; understanding the ideas that shape its policies about management, money, and the way the world works; and avoiding the taboos governing the way it operates."--BOOK JACKET |
| Bibliography |
Includes bibliographical references (pages 257-264) and index |
| Subject |
Corporate power.
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Organizational behavior.
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Success in business.
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| LC no. |
2003053100 |
| ISBN |
0385484488 |
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