Introducing the phenomenon of global software work -- Globalization and global software work -- Globtel's GSA program in India -- The Globtel-Witech relationship: a 'standardization' perspective -- Global software work: an identity perspective -- The Globtel-MCI relationship: the dialectics of space and place -- Managing the knowledge transfer process: the case of Sierra and its Indian subsidiary -- The case of Gowing and Eron GSA: power and control -- Cross cultural communication challenges: GSAs between Japanese and Indian firms -- Reflections and synthesis on theoretical insights -- Managerial implications
Summary
This book offers key insights into how to manage software development across international boundaries. Based on a series of case studies looking at relationships between firms from North America, the UK, Japan and Korea with Indian software houses, the authors offer constructive advice on how to manage GSAs more effectively
