| Description |
xx, 218 pages ; 24 cm |
| Contents |
1. The crisis imperative -- 2. Diagnosis -- 3. Creating and managing a crisis team -- 4. The internal audience -- 5. External audiences -- 6. Communicating actions -- 7. Managing the overseas crisis -- 8. Recovery planning -- 9. Creating your plan -- 10. Product problems, litigation and recall -- 11. Rehearsing the plan -- 12. The crisis hit list - what to do when it happens -- Postscript: planning the unthinkable |
| Summary |
"Crisis Control is aimed at anticipating and controlling crisis situations. It shows how to develop contingency plans in line with organisational policies and identifies methods of developing checklists and systems. Training testing and maintenance of such a plan is oulined as a strategic process" Front cover inside |
| Notes |
Includes index |
|
Previously published: New York ; Sydney : Prentice Hall, 1999 |
| Subject |
Crisis management.
|
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Emergency management.
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Risk management.
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Business planning.
|
| ISBN |
0670041378 : |
|
