Book Cover
Book
Author Pollan, Stephen M.

Title Lifescripts : what to say to get what you want in life's toughest situations / Stephen M. Pollan, Mark Levine
Published Indianapolis, Ind. : Wiley Publishing, [1996]
©1996

Copies

Location Call no. Vol. Availability
 W'PONDS  646.7 Pol/Lwt  AVAILABLE
Description xviii, 477 pages ; 24 cm + 1 computer optical disc (4 3/4 in.)
4 3/4 in
Contents Machine derived contents note: Introduction: The Secret of Using Lifescripts. -- Part I: Lifescripts For The Office. -- Chapter One: Lifescripts for Job Hunting. -- 1: Cold Calling for an Informational Interview. -- 2: Asking a Manager for Job-Hunting Advice. -- 3: Asking a Current Supervisor for a Job Recommendation. -- 4: Responding to a Salary Offer. -- 5: Interviewing for a Career-Shift Job. -- 6: Responding to Tough Interview Questions. -- Chapter Two: Lifescripts for Dealing with Superiors. -- 7: Asking for a Salary Increase. -- 8: Asking for a Promotion. -- 9: Asking for Flextime. -- 10: Asking for Emergency Leave. -- 11: Asking for an Increased Budget. -- 12: Breaking Bad News to a Boss. -- 13: Maximizing a Performance Review. -- 14: Asking for a Salary Advance. -- 15: Meeting a New Boss. -- 16: Justifying an Expense Report. -- 17: Pitching a Reluctant Supervisor. -- 18: Refusing an Assignment. -- 19: Asking for a Deadline Extension. -- 20: Asking for Relief from an Assignment. -- 21: Asking Someone to Become Your Mentor. -- 22: Asking for a Lateral Reassignment. -- 23: Warning Your Superior of Potential Client Problems. -- 24: Warning Your Superior of Potential Vendor Problems. -- Chapter Three: Lifescripts for Dealing with Subordinates. -- 25: Criticizing a Subordinate's Work. -- 26: Turning Down a Raise Request. -- 27: Adding Responsibilities without Adding Pay. -- 28: Changing a Subordinate's Job Status to Part-Time. -- 29: Announcing a Salary Reduction. -- 30: Warning a Subordinate to Stop Drinking. -- 31: Fixing a Flextime Problem. -- 32: Turning Down a Promotion Request. -- 33: Giving a Negative Performance Review. -- 34: Correcting Repeated Mistakes by a Subordinate. -- 35: Turning Down a Subordinate's Request for Time Off. -- Chapter Four: Lifescripts for Office Politics and Behavior. -- 36: Confronting a Backstabbing Peer. -- 37: Ratting on a Colleague. -- 38: Complaining About an Immediate Superior's Behavior. -- 39: Confronting a Sexual Harasser. -- 40: Tactfully Suggesting Better Hygiene. -- 41: Suggesting No Further Drinking to a Peer. -- 42: Dealing with a Sexual Harassment Charge between Subordinates. -- 43: Going over Your Boss's Head. -- 44: Demanding Better Work Habits from a Subordinate. -- 45: Asking a Subordinate to Improve Her Appearance. -- 46: Handling a Subordinate's Personal Use of Equipment. -- Chapter Five: Lifescripts for Terminations. -- 47: Giving Two Weeks' Notice to Your Boss. -- 48: Negotiating for More Severance. -- 49: Firing an Employee. -- Part Ii: Lifescripts For Business. -- Chapter Six: Lifescripts for Customers and Clients. -- 50: Cold Calling a Potential Client. -- 51: Explaining an Overcharge to a Client. -- 52: Breaking Bad News to a Client. -- 53: Refusing a Client's Request. -- 54: Resurrecting a Former Client. -- 55: Dealing with a Client Who Is Angry with Your Staff. -- 56: Correcting a Client's Behavior. -- 57: Apologizing to a Client for Your Own Mistake. -- Chapter Seven: Lifescripts for Lenders and Investors. -- 58: Being Interviewed by an Institutional Investor. -- 59: Asking an Institutional Investor for More Money. -- 60: Approaching a "Friendly" Investor. -- 61: Asking a "Friendly" Investor for More. -- 62: Asking an Institutional Lender for More. -- 63: Asking an Institutional Lender to Recast Terms. -- 64: Approaching a "Friendly" Lender. -- 65: Asking a "Friendly" Lender to Recast Terms. -- 66: Approaching the Representative of a "Friendly" Lender. -- Chapter Eight: Lifescripts for Vendors. -- 67: Asking a Vendor to Reduce a Price. -- 68: Complaining to a Vendor About Service. -- 69: Getting a Vendor to Come in with a Very Low Bid. -- 70: Asking a Vendor to Accelerate Work. -- Chapter Nine: Lifescripts for Partners. -- 71: Asking a Partner to Do More Work. -- 72: Asking a Partner to Improve Behavior. -- 73: Asking a Partner to Contribute More Money. -- 74: Complaining to a Partner about One of His Family Members. -- Chapter Ten: Lifescripts for Sales. -- 75: Renegotiating a Price with a Client or Customer. -- 76: Explaining a Delay to a Client or Customer. -- 77: Overcoming Stalls When Selling. -- Part Iii: Lifescripts For Personal Finance. -- Chapter Eleven: Lifescripts for Consumer Issues. -- 78: Complaining about a Service Provider's Work. -- 79: Returning Unwanted Merchandise for a Cash Refund. -- 80: Asking a Craftsperson to Redo Work. -- 81: Getting a Manufacturer to Honor an Expired Warranty. -- 82: Appealing a Bureaucratic Decision. -- 83: Returning a Meal in a Restaurant. -- 84: Suggesting an Overcharge Took Place. -- 85: Requesting Better Service from a Professional. -- 86: Setting a Professional's Fee. -- 87: Terminating a Relationship with a Professional. -- Chapter Twelve: Lifescripts for Creditors and Lenders. -- 88: Asking a Creditor for More Time. -- 89: Arguing a Creditor Out of Collection. -- 90: Explaining a Prior Bankruptcy to a Lender. -- 91: Appealing a Loan Rejection. -- 92: Asking for a Lower Interest Rate on Your Credit Card. -- 93: Handling a Telephone Call from a Bill Collector. -- Chapter Thirteen: Lifescripts for the Family. -- 94: Discussing Funeral Planning with Your Parents. -- 95: Discussing Funeral Costs with Siblings. -- 96: Discussing Parents' Elder Care Costs with Siblings. -- 97: Splitting a Deceased Parent's Personal Property. -- 98: Offering Financial Help to Parents. -- 99: Asking a Parent for Money in an Emergency. -- 100: Asking a Parent for Money in a Nonemergency. -- 101: Discussing Wedding Expenses with Parents. -- 102: Suggesting a Prenuptial Agreement with Your Future Spouse. -- 103: Negotiating a Big-Ticket Purchase with Your Spouse. -- 104: Debating Vacations with Your Spouse. -- 105: Discussing Potential Relocation with Your Spouse. -- 106: Raising the Issues of AIDS Testing and Safe Sex Practices. -- 107: Breaking an Engagement. -- 108: Ending a Personal Relationship. -- 109: Asking Your Spouse to Lose Weight
Notes Includes index
Subject Business communication.
Interpersonal communication.
Oral communication.
Author Levine, Mark, 1958-
LC no. 2002105853
ISBN 0764567349 paperback
Other Titles Life scripts