| Description |
1 online resource (viii, 216 pages) : illustrations |
| Contents |
Cover; Cover2; Contents; Introduction; Chapter 1: In the beginning the emergence of a new ideology; Chapter 2: Do people want 'choice'?; Chapter 3: From particular case to general rule: ministers managing benefits; Chapter 4: The present style of management; Chapter 5: Systems thinking: a better way to make the work work; Chapter 6: Purpose -- measures -- method; Chapter 7: An irrational belief in targets; Chapter 8: 'Deliverology': the science of delivery, or dogmatic delusion?; Chapter 9: Taking the value out of policing; Chapter 10: Failing those who need care |
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Chapter 11: A gloomy vision: public-service factoriesChapter 12: Is 'Public Value' the answer?; Chapter 13: Is 'citizen empowerment' the answer?; Chapter 14: The regime: systemically incapable of doing the right thing; Chapter 15: Reforming the regime; Addendum; Index; About Triarchy Press; About the Author |
| Summary |
The free market has become the accepted model for the public sector. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services ... are all wrong-headed ideas. John Seddon here dissects the changes that have been made in a range of services. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
| Subject |
Human services -- Great Britain
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Public welfare -- Great Britain
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Human services
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Public welfare
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Great Britain
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| Form |
Electronic book
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| ISBN |
9781908009654 |
|
1908009659 |
|
1283378957 |
|
9781283378956 |
|
1908009330 |
|
9781908009333 |
|
9786613378958 |
|
661337895X |
|
