Introduction (or, why should you care?) -- What is workplace bullying? -- The "players" in a bullying situation -- Prevalence of the problem -- Explanations for bullying behavior at work -- Consequences of workplace bullying: the damages and costs -- Existing legal and policy protections -- Legislation on the horizon -- "Tough boss" or workplace bully? -- What HR can (and must) do -- Responding to workplace bullying -- Strategic HR tools -- Where do we go from here?
Summary
The nature and impact of workplace bullying is addressed in this comprehensive overview. From the perspective of the human resources (HR) department, this practical guide provides the tools to both investigate interpersonal conflict and eliminate the problem. Policy models that not only tackle harassment issues but also implement strategies that comply with legislation are also presented. HR practitioners will learn to handle harassment at all levels of employment and, as a result, create productive work environments
