Book Cover
Author Lewis, Richard D.

Title When cultures collide : managing successfully across cultures / Richard D. Lewis
Published London ; Sonoma, Calif. : N. Brealey Pub., 1996


Location Call no. Vol. Availability
 MELB  658.049 Lew/Wcc  AVAILABLE
 W'BOOL  658.049 Lew/Wcc  AVAILABLE
Description iv, 331 pages : illustrations, maps ; 24 cm
Contents Preface: Us and Them -- Pt. 1. Getting to Grips with Cultural Diversity. 1. Different Languages, Different Worlds. 2. Cultural Conditioning -- Pt. 2. Managing Across Cultures. 3. Categorising Cultures. 4. The Use of Time. 5. Status, Leadership and Organisation. 6. Horizons and Team Building. 7. Bridging the Communication Gap. 8. Meetings of the Minds. 9. Manners and Mannerisms -- Pt. 3. Getting to Know Each Other. 10. United States of America. 11. Britain. 12. Australia, New Zealand and South Africa. 13. Finland. 14. France. 15. Germany. 16. Italy. 17. Portugal. 18. Russia. 19. Spain. 20. Sweden. 21. Arab Countries. 22. Japan. 23. China. 24. India and South-East Asia -- Epilogue: Achieving Empathy
Summary Richard Lewis provides a truly global and practical guide to working and communicating across cultures, explaining how our own culture and language affect the ways in which we organise our world, think, feel and respond, before going on to suggest both general and specific ways of making our influence felt across the cultural divide. There are penetrating insights into how different business cultures accord status, structure their organisations and view the role of leader, alongside invaluable advice on global negotiation, sales and marketing. The book ranges from differences in etiquette and body language to new thinking in the areas of international management and team-building in Europe and the USA, as well as covering challenging new geographical ground in Russia, China and the Far East
Bibliography Includes bibliographical references (pages [317]-319) and index
Subject Intercultural communication.
International business enterprises -- Management -- Social aspects.
Management -- Social aspects.
LC no. 95047015
ISBN 1857880862 (hardcover)