Title Total quality management : text, cases, and readings / Joel E. Ross

Edition Second edition Published Delray Beach, FL : St. Lucie Press, [1995] ©1995

Copies

Location	Call no.	Vol.	Availability
MELB	658.562 Ros/Tqm 1995		AVAILABLE

Description xi, 465 pages : illustrations ; 25 cm Contents 1. Introduction to Total Quality Management -- 2. Leadership for TQM -- 3. Information Analysis and Information Technology -- 4. Strategic Quality Planning -- 5. Human Resource Development and Management -- 6. Management of Process Quality -- 7. Customer Focus and Satisfaction -- 8. Benchmarking -- 9. Organizing for Total Quality Management: Structure and Teams -- 10. Productivity, Quality, and Reengineering -- 11. The Cost of Quality -- 12. ISO 9000: Universal Standards of Quality -- 13. 1993 Varifilm Case Study Bibliography Includes bibliographical references and index Subject Total quality management -- Case studies. Total quality management. Total Quality Management. LC no. 94009068 ISBN 1884015085 (acid-free paper)

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