Acknowledgements; Table of Contents; List of Figures; List of Tables; List of Abbreviations; 1 Introduction; 2 Discovery of Interactions Between Contractual and Relational Governance in Outsourcing Relationships; 3 An Evolutionary View on the Interactions Between Contractual and Relational Governance in Outsourcing Relationships; 4 Toward a Process View on Complementarity and Substitution of Contractual and Relational Governance in Outsourcing Relationships; 5 Contractual and Relational Governance in Outsourcing Relationships -- The Role of Information Technologies; 6 Conclusion; References
Appendix to Chapter 1Appendix to Chapter 5; Appendix to Chapter 6
