Limit search to available items
Book Cover
E-book
Author Varkkey, Biju, author

Title Aster Retail UAE (a) : connecting employees, customers, and business results / Biju Varkkey, Bhumi Trivedi
Published London : Indian Institute of Management, Ahmedabad, 2020

Copies

Description 1 online resource : illustrations
Series SAGE business cases
SAGE business cases
Summary Aster Retail (AR) is the retail pharmacy division of the Aster Dr. Moopen's Healthcare (ADMH) Group. The group delivers healthcare services across the Middle East, India, and the Far East, with a portfolio of hospitals, clinics, diagnostic centres, and retail pharmacies. AR, under the leadership of Chief Executive Officer (CEO) Jobilal Vavachan, is well known for its people-centric approach, unique culture, and innovative human resource (HR) practices. AR has won multiple awards for HR practices, service quality, and business performance. In a recent corporate restructuring (2018), "Aster Primary Care" was carved out by combining the group's Clinics and Retail businesses. This case discusses the evolution of AR's HR journey and the challenges associated with integrating culturally diverse businesses without compromising the values of ADMH and its promise, "We'll Treat You Well."
Notes Description based on XML content
Subject Pharmaceutical industry -- Management
Personnel management.
Personnel management
Pharmaceutical industry -- Management
Form Electronic book
Author Trivedi, Bhumi, author
ISBN 9781529619751
1529619750