| Description |
1 online resource (xii, 134 pages) : illustrations |
| Series |
AWWA manual ; M5 |
|
AWWA manual ; M5.
|
| Contents |
Contents -- Figures -- Tables -- Acknowledgments -- 1 Introduction -- 2 Managing the Utility -- 3 Effective Public Communications -- 4 Utility Financial Management -- 5 Customer Service -- 6 Operations and Maintenance -- 7 Environmental Health and Safety -- 8 Security -- 9 Crisis Communications -- 10 Human Resource Management -- 11 Information Systems and Services -- 12 Legal Issues -- 13 Support Services -- 14 Gaining a Competitive Edge -- Index |
| Summary |
Annotation Water utility managers are in a challenging profession, and managerial leadership is key to successful utility operations. AWWA Manual M5, Water Utility Management, was developed through the collaborative effort of leaders in the utility profession who have successfully met the challenges of managing a water utility. This practical manual covers management issues such as internal organizational structure of typical water utilities, government relations, safety programs, engineering, public relations, and more. Book jacket |
| Notes |
Print version record |
| Subject |
Waterworks -- Management
|
|
Waterworks -- Management
|
| Form |
Electronic book
|
| LC no. |
2005048284 |
| ISBN |
9781615837755 |
|
1615837752 |
|
1613000189 |
|
9781613000182 |
|
