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Book Cover
Author American Water Works Association

Title Water utility management
Edition 2nd ed
Published Denver, CO : American Water Works Association, ©2005
Online access available from:
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Description 1 online resource (xii, 134 pages) : illustrations
Series AWWA manual ; M5
AWWA manual ; M5
Contents ""Contents""; ""Figures""; ""Tables""; ""Acknowledgments""; ""1 Introduction""; ""2 Managing the Utility""; ""3 Effective Public Communications""; ""4 Utility Financial Management""; ""5 Customer Service""; ""6 Operations and Maintenance""; ""7 Environmental Health and Safety""; ""8 Security""; ""9 Crisis Communications""; ""10 Human Resource Management""; ""11 Information Systems and Services""; ""12 Legal Issues""; ""13 Support Services""; ""14 Gaining a Competitive Edge""; ""Index""
Summary Annotation Water utility managers are in a challenging profession, and managerial leadership is key to successful utility operations. AWWA Manual M5, Water Utility Management, was developed through the collaborative effort of leaders in the utility profession who have successfully met the challenges of managing a water utility. This practical manual covers management issues such as internal organizational structure of typical water utilities, government relations, safety programs, engineering, public relations, and more. Book jacket
Notes Print version record
Subject Waterworks -- Management
Waterworks -- Management.
Form Electronic book
ISBN 9781615837755 (electronic bk.)
1615837752 (electronic bk.)