Description |
132 pages : illustrations ; 26 cm |
Series |
Advances in tourism applications series ; v. 2 |
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Advances in tourism applications series ; v. 2
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Contents |
Contents: Ch. 1. Why do we need to be mindful about communicating with visitors? -- Ch. 2. Basic principles for encouraging mindful visitors -- Ch. 3. Helping visitors find their way around -- Ch. 4. Connecting to visitors -- Ch. 5. Providing variety -- Ch. 6. Telling a good story that makes sense -- Ch. 7. Getting to know your visitors -- Ch. 8. Coming to conclusions |
Summary |
Making Visitors Mindful sets out a series of principles to assist in communicating with visitors. These principles are applicable to a broad range of tourism and recreation settings and are based on a theory of how people deal with, learn, and use new information. This mindfulness/mindlessness model of human information processing has been tested and used in a range of business, educational, medical, and other social problems. Making Visitors Mindful offers: Principles and examples relevant and applicable to a broad range of tourism and recreation settings; directions for planning, design, and management of educational programs and other visitor communications services that are based on a large body of applied and relevant research evidence; and a theory which is easily assessable to managers and that can be used to generate ideas for communications with visitors in many different places |
Analysis |
Heritage sites - Interpretive programs |
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Historic sites - Interpretive programs |
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Museums - Handbooks, manuals, etc |
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National parks and reserves - Interpretive programs |
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Natural areas - Interpretive programs |
Notes |
Includes bibliographical references |
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Includes index |
Bibliography |
Includes bibliographical references (pages [115]-127) and index |
Subject |
Communication in conservation of natural resources.
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Communication in management.
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Customer relations.
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Interpretation of cultural and natural resources.
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Ecotourism.
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National parks and reserves -- Interpretive programs.
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Tourism -- Management.
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Tourism.
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Tourism -- Environmental aspects.
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Tourists -- Behavior.
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LC no. |
99062748 |
ISBN |
1571672591 (paperback) |
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