| Description |
xxiv, 454 pages : illustrations ; 24 cm |
| Contents |
Pt. I. Getting Started: Basic Communication Competence. 1. Responsible, Assertive, Caring Communication in Nursing. 2. The Client-Nurse Relationship: A Helping Relationship. 3. Solving Problems Together. 4. Understanding Each Other: Communication and Culture. 5. Electronic Communication -- Pt. II. Building Relationships. 6. Warmth. 7. Respect. 8. Genuineness. 9. Empathy. 10. Self-Disclosure. 11. Specificity. 12. Asking Questions. 13. Expressing Opinions. 14. Humor. 15. Spirituality -- Pt. III. Meeting Challenges. 16. Confrontation. 17. Refusing Unreasonable Requests. 18. Communicating Assertively and Responsibly With Distressed Clients and Colleagues. 19. Communicating Assertively and Responsibly With Aggressive Clients and Colleagues. 20. Communicating Assertively and Responsibly With Unpopular Clients. 21. Managing Team Conflict Assertively and Responsibly -- Pt. IV. Building Confidence. 22. Requesting Support. 23. Overcoming Evaluation Anxiety. 24. Feedback. 25. Relaxation. 26. Imagery. 27. Positive Self-Talk. 28. Continuing the Commitment |
| Summary |
Explains "how to apply the nursing process in your interpersonal communication with clients and colleagues while showing you how to involve them in the decision-making process that relates to health promotion, maintenance, and restoration."--Cover |
| Notes |
Previous ed.: published as Communications in nursing. 1996 |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Communication in nursing.
|
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Interpersonal communication.
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Nurse and patient.
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Nurse-Patient Relations.
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Communication.
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Interprofessional Relations.
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Nurse-Patient Relations.
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| Genre/Form |
Nurses Instruction.
|
| Author |
Balzer-Riley, Julia W.
Communications in nursing
|
| LC no. |
99033660 |
| ISBN |
0323008720 (paperback) |
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