Ch. 1. Quality technical information -- pt. 1. Easy to use -- Ch. 2. Task orientation -- Ch. 3. Accuracy -- Ch. 4. Completeness -- pt. 2. Easy to understand -- Ch. 5. Clarity -- Ch. 6. Concreteness -- Ch. 7. Style -- pt. 3. Easy to find -- Ch. 8. Organization -- Ch. 9. Retrievability -- Ch. 10. Visual effectiveness -- pt. 4. Putting it all together -- Ch. 11. Applying more than one quality characteristic -- Ch. 12. Reviewing, testing, and evaluating technical information -- pt. 5. Appendixes -- App. A. Quality checklist -- App. B. Who checks which quality characteristics? -- App. C. Quality characteristics and elements
Notes
"IBM Press."
Title from title screen
Bibliography
Includes bibliographical references and index
Notes
English
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