From the New Right to New Labour / Susan Corby, Geoff White -- Context -- The economic and financial context: the shrinking state? / Jean Shaoul -- The legal context: public or private? / Sandra Fredman -- Issues -- The remuneration of public servants: fair pay or New Pay? / Geoff White -- Equal opportunities: fair shares for all? / Susan Corby -- Employment flexibility: push or pull? / Ariane Hegewisch -- Tendering and outsourcing: working in the contract state? / Trevor Colling -- Quality management: a new form of control? / Miguel Martinez Lucio, Robert Mackenzie -- Players -- Personnel managers: managing to change? / Stephen Bach -- Trade unions: the challenge of individualism? / Hamish Mathieson, Susan Corby