xix, 411 pages : illustrations (some color) ; 27 cm
Contents
1. A First Look at Interpersonal Relationships -- 2. Communication and Identity: The Self and Messages -- 3. Perception: What You See Is What You Get -- 4. Emotions: Thinking, Feeling, and Acting -- 5. Language: Barrier and Bridge -- 6. Nonverbal Communication: Messages without Words -- 7. Listening: More than Meets the Ear -- 8. Communication and Relational Dynamics -- 9. Improving Communication Climates -- 10. Managing Interpersonal Conflicts
Notes
Includes index
Previous title: Looking out/looking in : interpersonal communication
