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Author Scheler, Jessica

Title Driving innovation in service organizations : a study in the German airport industry / Jessica Scheler ; foreword by Kathrin M. Möslein
Published Wiesbaden : Springer Gabler, ©2012

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Description 1 online resource
Series Markt- und Unternehmensentwicklung / Markets and Organisations
Gabler research. Markets and organisations.
Contents 1. INTRODUCTION-- Relevance of subject-- Research problem and objective-- Outline of dissertation-- 2. THEORETICAL BACKGROUND-- Introduction to service-dominant logic-- Service-dominant logic on innovation-- The traditional perspective on service: goods-dominant logic-- A new perspective on service: service-dominant logic-- Operand and operant resources in the resource-based view of the firm and service-dominant logic-- The resource-based view of the firm-- Operand and operant resources in S-D logic: a framework-- Innovation within service-dominant logic-- Major roles of individuals in innovation activities-- Champions, promotors, and opponents-- Organizational climate and the occurrence of specific roles in innovation activities-- Summary--
3. METHOD-- Overview-- Research approach-- Pre-study of the empirical field: secondary data analysis of annual reports-- Main studies-- Quantitative versus qualitative social research-- Study 1: narrative interview-- Study 2: case study approach-- Data collection-- Pre-study of the empirical field-- Main studies-- Analysis and interpretation of data-- Pre-study of the empirical field-- Main studies-- Study 1: narrative interviews-- Study 2: case studies-- Summary--
4. THE GERMAN AIRPORT INDUSTRY: EMPIRICAL FINDINGS FROM THE PRE-STUDY-- Periods of change in the German airport industry-- Opportunities and challenges of the future-- Findings from the position reports-- Future developments perceived as opportunities-- Future developments perceived as challenges-- Findings from the core figures-- Summary--
5. EMPIRICAL FINDINGS FROM THE MAIN STUDIES-- Study 1: inductive categories -- findings from the narratives-- Overview-- Barriers and enablers on the organizational level-- Monitoring of environment and competitors-- Institutionalization of interaction and exchange-- Systematic approach-- Lack of organizational innovation priority-- Limitations in space-- Barriers and enablers on the individual level-- Top management commitment-- Environmental pressure-- Innovation opponents-- Hierarchical framework of innovation relevant operant and operand resources-- Discussion-- Study 2: the phenomenon of innovation opponents -- findings from the case studies-- Overview-- A typology of innovation opponents-- Information deficit opponent-- Challenger opponent-- Routine opponent-- Fear opponent-- Conflict of interests opponent-- Overview: groups of innovation opponents-- Organizational climate and the occurrence of innovation opponents-- Single-existence of constructive opponents-- Co-existence of constructive and destructive opponents-- Predominance of destructive opponents-- Discussion-- Summary--
6. CONCLUSION AND IMPLICATIONS-- Summary-- Limitations-- Implications for theory and management-- Implications for S-D logic-- Implications for roles of individuals in innovation activities-- Implications for the airport industry-- Outlook for the future
Summary With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals
Analysis Economics
Economics/Management Science
Market Research
economie
bedrijfswetenschap
management science
marktonderzoek
Management studies, Business Administration, Organizational Science (General)
Economics (General)
Management, bedrijfskunde, organisatiekunde (algemeen)
Economie (algemeen)
Notes Diss.-- Leipzig Graduate School of Management, 2011
Bibliography Includes bibliographical references
Subject Airports -- Germany -- Management
Airports -- Technological innovations -- Germany
TRANSPORTATION -- Ships & Shipbuilding -- Pictorial.
Science économique.
Affaires.
Airports -- Management
Airports -- Technological innovations
Germany
Genre/Form dissertations.
Academic theses
Academic theses.
Thèses et écrits académiques.
Form Electronic book
ISBN 9783834938398
3834938394