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Book Cover
Author Wilson, Anne.

Title Guidelines for the application of best practice in Australian university libraries : intranational and international benchmarks / Anne Wilson, Leeanne Pitman, Isabella Trahn
Published Canberra, ACT : Evaluations and Investigations Programme, Higher Education Division, Dept. of Education, Training and Youth Affairs, 2000


Location Call no. Vol. Availability
 W'PONDS  027.794 Wil/Gft  AVAILABLE
Description xiv, 187 pages ; 25 cm
Series Evaluations and Investigations Programme ; 00/11
Evaluations and Investigations Program report ; 00/11
Contents 1. Introduction -- 2. Literature review -- 3. Benchmarking -- 4. Performance indicators -- 5. Quality / best practice -- 6. Staff competencies -- 7. Conclusions and recommendations
Summary The project 'Best Practice for Australian University Libraries' has investigated current 'best practice' activities within Australian academic libraries and compared these with those in selected overseas countries. Within the context of this report, 'best practice activities' are considered to encompass the implementation of quality frameworks, and the use of benchmarking and performance measurement as tools for the continuous improvement of products, processes and services. Staff competencies required for the effective application of these frameworks and tools were also investigated. This research was funded under the Evaluations and Investigations Programme (EIP)
Analysis Australia overseas comparisons
Best practice
Electronic resource
Federal issue
Performance indicators
University libraries
Notes "August 2000"
Bibliography Includes bibliography (pages 167-187)
Notes Also available online via the World Wide Web
Commonwealth of Australia 2000
Subject Academic libraries -- Aims and objectives -- Australia.
Academic libraries -- Australia -- Administration.
Academic libraries -- Australia -- Evaluation.
Benchmarking (Management) -- Australia.
Library use studies -- Australia.
Total quality management in higher education -- Australia.
Author Pitman, Leeanne
Trahn, Isabella.
Australia. Department of Education, Training, and Youth Affairs.
LC no. 00002209
ISBN 0642444749
0642444757 (Online version)