Guidelines for the application of best practice in Australian university libraries : intranational and international benchmarks / Anne Wilson, Leeanne Pitman, Isabella Trahn
Published
Canberra, ACT : Evaluations and Investigations Programme, Higher Education Division, Dept. of Education, Training and Youth Affairs, 2000
1. Introduction -- 2. Literature review -- 3. Benchmarking -- 4. Performance indicators -- 5. Quality / best practice -- 6. Staff competencies -- 7. Conclusions and recommendations
Summary
The project 'Best Practice for Australian University Libraries' has investigated current 'best practice' activities within Australian academic libraries and compared these with those in selected overseas countries. Within the context of this report, 'best practice activities' are considered to encompass the implementation of quality frameworks, and the use of benchmarking and performance measurement as tools for the continuous improvement of products, processes and services. Staff competencies required for the effective application of these frameworks and tools were also investigated. This research was funded under the Evaluations and Investigations Programme (EIP)
