| Description |
1 online resource (xl, 842 pages) : illustrations |
| Contents |
Endorsements -- Preface -- Acknowledgment -- Contents -- Authors� Biography -- Part I Innovation Definitions, GovernanceStructure, and Literature -- 1 Innovation: A Critical Assessment of the Concept and Scope of Literature -- Abstract -- 1 Introduction -- 2 What Is Innovation? -- 3 Type of Innovation -- 4 Degree of Innovativeness -- 5 Dimensions: Individual -- Group -- Network -- 6 Antecedents of Innovation -- 7 The Specificity of Service Innovation -- 8 Problems in Innovation Research -- 9 Conclusion -- Acknowledgments -- References |
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2 Service Innovation: A Review of the LiteratureAbstract -- 1 Background -- 2 Service Innovation: An Overview -- 2.1 Service Innovation and Its Characteristics -- 2.2 Classification of Service Innovation -- 3 The Dynamic and Systemic Process of Service Innovation -- 3.1 Service Design and New Service Development -- 3.2 Open and Collaborative Processes of Service Innovation -- 3.3 Customer as a Co-creator of Service Innovation -- 3.4 Systemic Diffusion of Innovation Through Service Value Networks -- 4 Management of Service Innovation |
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4.1 Dynamic Capability Building for Service Innovation4.2 Managing Organizational Knowledge and Learning for Service Innovation -- 4.3 Creating an Organizational Culture for Service Innovation -- 4.4 Measurement of Service Innovation and Its Outcomes -- 5 Conclusion -- References -- 3 Open Service Innovation: Literature Review and Directions for Future Research -- Abstract -- 1 Introduction -- 2 Alliances and Service Innovation -- 2.1 Innovation Outcomes -- 2.2 Alliance Structure -- 2.3 Partner Characteristics -- 2.4 Partner Interaction |
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2.5 Active Innovation Management3 Alliance Portfolio and Service Innovation -- 3.1 Innovation Outcomes -- 3.2 Portfolio Configuration -- 3.3 Partner Characteristics -- 3.4 Partner Interaction -- 3.5 Active Innovation Management -- 4 Alliance Network and Service Innovation -- 4.1 Innovation Outcomes -- 4.2 Network Structure -- 4.3 Partner Characteristics -- 4.4 Partner Interaction -- 4.5 Active Innovation Management -- 5 Discussion and Conclusion -- 5.1 A Multi-level Framework of Open Service Innovation -- 5.2 Future Research Topics -- 5.3 Conclusion |
| Summary |
Bringing together some of the world?s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization?s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation |
| Analysis |
ketenmanagement |
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supply chain management |
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logistiek |
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logistics |
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economie |
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economics |
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engineering |
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industrial organization |
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Engineering (General) |
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Techniek (algemeen) |
| Bibliography |
Includes bibliographical references |
| Notes |
Online resource; title from PDF title page (SpringerLink, viewed April 13, 2015) |
| Subject |
Service industries -- Technological innovations -- Handbooks, manuals, etc
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Research, Industrial -- Handbooks, manuals, etc
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Management of specific areas.
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Economics of industrial organisation.
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Engineering: general.
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Research, Industrial
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Service industries -- Technological innovations
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| Genre/Form |
Electronic books
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handbooks.
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Handbooks and manuals
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Handbooks and manuals.
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Guides et manuels.
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| Form |
Electronic book
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| Author |
Agarwal, Renu, editor
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Selen, Willem, editor
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Roos, Göran, editor.
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Green, Roy, editor
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| ISBN |
9781447165903 |
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144716590X |
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1447165896 |
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9781447165897 |
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9781447165910 |
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1447165918 |
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9781447172062 |
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144717206X |
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