Limit search to available items
Add Marked to Bag Add All On Page Add Marked to My Lists
Titles (1-26 of 26)
Henry Stewart talks. Business & management collection. Contact center management
1
Streaming video
2009

Achieving sustainable service improvement in contact centers


Donovan, Jonathan, (Managing Director, Townhouse Consulting Ltd., UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
2
Streaming video
2009

From agent to expert : the future of the contact center advisor


Millard, Nicola, (Customer Experience Futurologist, British Telecommunications PLC., UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
3
Streaming video
2009

The call and contact centre trainer as change agent


Shellabear, Steve, (Principal Consultant, Dancing Lion Training & Consultancy Ltd., UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
4
Streaming video
2009

Competitive contact in the future


Grig, Rufus, (Managing Director, Callmedia, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
5
Streaming video
2009

Contact center technology


Durr, William.
London : Henry Stewart Talks, 2009

Rating:

 
 
6
Streaming video
2009

Don't ask customers what they want, ask your staff


Kirkby, Jennifer, (Director, White Waves, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
7
Streaming video
2009

Emotions on the telephone


Mckay, Cilla, (Managing Director, Connections (Oxford) Ltd., UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
8
Streaming video
2009

Employee engagement


Donovan, Jonathan, (Managing Director, Townhouse Consulting Ltd., UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
9
Streaming video
2009

Engaging employees through high involvement work practices


Konrad, Alison M.
London : Henry Stewart Talks, 2009

Rating:

 
 
10
Streaming video
2009

Flexible working


Street, Jonathan, (Customer Experience Consultant, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
11
Streaming video
2009

From agent to expert


Cheesman, Jo.
London : Henry Stewart Talks, 2009

Rating:

 
 
12
Streaming video
2009

Growing great contact center communicators


Drake-Knight, Nick.
London : Henry Stewart Talks, 2009

Rating:

 
 
13
Streaming video
2010

Harnessing energy


Cameron, Fiona, (Director, Sticky Change, UK)
London : Henry Stewart Talks, 2010

Rating:

 
 
14
Streaming video
2009

The human side of contact centers : work design and human resource practices


Holman, David (David J.)
London : Henry Stewart Talks, 2009

Rating:

 
 
15
Streaming video
2009

People and performance


Tamkin, Penny, (Program Director of management and Leadership Research, The Work Foundation, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
16
Streaming video
2010

Performance management -- an art and a science


Shellabear, Steve, (Principal Consultant, Dancing Lion Training & Consultancy Ltd., UK)
London : Henry Stewart Talks, 2010

Rating:

 
 
17
Streaming video
2009

Performance metrics to sustain peak performance


Wilson, Jonathan, (Executive Coach and Leadership Consultant, Budd, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
18
Streaming video
2010

Plan & deliver


Pink, Steve, (Managing Consultant, Telecommerce, UK)
London : Henry Stewart Talks, 2010

Rating:

 
 
19
Streaming video
2009

Preventing agent burnout


Tourniaire, Francoise.
London : Henry Stewart Talks, 2009

Rating:

 
 
20
Streaming video
2010

SMS: customer leading or customer led?


Crank, Amanda, (Customer Service Operations Manager, The Co-operative Financial Services, UK)
London : Henry Stewart Talks, 2010

Rating:

 
 
21
Streaming video
2009

Speech technologies -- recognition and analytics


Wax, Jonathan, (Vice President EMEA, Nexidia, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
22
Streaming video
2009

Systems thinking for service centers


Seddon, John.
London : Henry Stewart Talks, 2009

Rating:

 
 
23
Streaming video
2010

Understanding the generation gap


Codrington, Graeme, (Co-founder, TomorrowToday, UK.)
London : Henry Stewart Talks, 2010

Rating:

 
 
24
Streaming video
2009

Delivering public service : turning public service into customer service


Smith, Pauline, (Head of Contact Centre Operations, Nottinghamshire Police, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
25
Streaming video
2009

Voice from the front-line


Rose-Martland, Jeff, (Consultant, Martland Management, Canada)
London : Henry Stewart Talks, 2009

Rating:

 
 
26
Streaming video
2009

Wellbeing


Bourke, Maria, (Founder, Let's Get Healthy, UK)
London : Henry Stewart Talks, 2009

Rating:

 
 
Add Marked to Bag Add All On Page
Locate in results