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Titles (1-7 of 7)
Henry Stewart talks. Business & management collection. Improving the customer experience
1
Streaming video
2008

Corporate reputation and responsibility tracking, and disaster recovery


Macleod, Sandra, (Chief Executive, Echo Research, UK)
London : Henry Stewart Talks, 2008

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2
Streaming video
2008

[Customer experience tracking]


McClymont, Lynne, (Director, British Market Research Bureau, UK)
London : Henry Stewart Talks, 2008

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3
Streaming video
2008

Customer satisfaction/dissatisfaction with a brief introduction to loyalty


Oliver, Richard L.
London : Henry Stewart Talks, 2008

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5
Streaming video
2008

Managerial responses to customer measurement


Shaw, Robert, 1950-
London : Henry Stewart Talks, 2008

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6
Streaming video
2008

Satisfaction's consequences


East, Robert, 1940-
London : Henry Stewart Talks, 2008

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7
Streaming video
2008

The voice of the customer


Dutka, Alan F.
London : Henry Stewart Talks, 2008

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