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Book Cover
E-book
Author Kar, Pravat Surya, author

Title The International Film Festival of India : improving service encounters and differentiation / Pravat Surya Kar
Published London : SAGE Publications: SAGE Business Cases Originals, 2023

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Description 1 online resource : illustrations
Series SAGE business cases
SAGE business cases
Summary The International Film Festival of India (IFFI) was struggling to maintain the loyalty of key stakeholders. Established in 1952, IFFI was India's leading and Asia's oldest film festival, but its global ranking did not measure up to its status. This was a sorry state because, each year, the country produced the largest number of feature films in the world. The film festivals were platforms for nurturing new talent and networking among key stakeholders. Additionally, they significantly contributed to the marketing and distribution of films. Hence, IFFI played an important role in the Indian film industry. The case presents an overview of IFFI's objectives, organizing partners, evolution, program structure, key challenges, and plans. Next, it discusses operational details and the domain of international film festivals (IFFs). Finally, before presenting the strategic choices, the case furnishes a brief note on the steps taken by these festivals following the onset of the COVID-19 pandemic.Participants in IFFI appreciated its carnival-like atmosphere but complained about poor planning and bureaucratic processes. To address these challenges, experts proposed that the festival offer more convenience to participants, obtain better facilities, and increase industry and private sector participation in hosting the event. Were these steps adequate? How could IFFI design a more efficient marketing plan to improve the loyalty of its target segment and its global ranking? Should it focus on differentiating itself or on improving its participants' service encounters?
Notes Description based on XML content
Subject Stakeholder management -- Case studies
Corporations -- Investor relations -- Case studies
Film festivals -- India -- Management -- Case studies
Corporations -- Investor relations
Stakeholder management
India
Genre/Form Case studies
Form Electronic book
ISBN 9781529618914
1529618916