Book Cover
E-book

Title Performance measurement and management of professional and knowledge work / [Thomas F. Burgess and John Heap, editors]
Published [Bingley, United Kingdom] : Emerald Group Publishing Limited, [2015]

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Description 1 online resource
Series International Journal of Productivity and Performance Management ; Volume 64, number 4, 2015
International Journal of Productivity and Performance Management : Volume 64, Issue 4
Contents Cover; Editorial advisory board; Editorial; Information technology (IT) productivity paradox in the 21st century; SmartWoW -- constructing a tool for knowledge work performance analysis; Analysis of teachers' task and extra-role performance under different autonomy regimes; A new approach to talentmanagement in law firms; A "coalesced framework"of talent management and employee performance; Involvement and productivity of research and development workers; The use of the balanced scorecard to measure knowledge work
Summary This e-book contains seven chapters that capture the state-of-the-art in performance measurement and management of professional and knowledge work. (1) The famous comment from Solow (1987) ""you can see the computer age everywhere but in the productivity statistics"" sums up the so-called ""productivity paradox"" where the link between IT investment and increased productivity is ambiguous. The first chapter looks to clarify issues of performance measurement and provides an up-to-date economic analysis of the figures. (2) The phrase ""work smarter, not harder"" is often used as a management max
Notes Online resource; title from digital title page (viewed on June 15, 2020)
Subject Performance -- Measurement
Performance standards.
Personnel management.
Performance -- Measurement
Performance standards
Personnel management
Form Electronic book
Author Burgess, Thomas F., editor
Heap, John, 1946- editor.
ISBN 9781785601613
178560161X