| Description |
1 online resource (111 pages) |
| Series |
International journal of service industry management, 0956-4233 ; v. 13, no. 1 |
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International journal of service industry management ; v. 13, no. 1
|
| Contents |
Leveraging the potential of process technology through workflow scheduling -- The impact of information technology on customer and supplier relationships in the financial services -- Leveraging technology to improve field service -- IT-based services and service quality in consumer banking -- Technology-enabled service delivery: an investigation of reasons affecting customer adoption and rejection |
| Summary |
As we enter the twenty-first century, we can see significant changes occurringin the various ways services are being designed and delivered - and theunderlying cause of these dramatic changes is technology. Self-service gasstations and check-out counters in supermarkets, on-line financial transactionsincluding banking and stock trading, on-line purchases of goods formerlybought in traditional brick and mortar retail operation, e-tickets for air travel, and speed pass lanes on toll roads and turnpikes, are just a few of the manyexamples of how technology has changed both the way in which service |
| Bibliography |
Includes bibliographical references |
| Notes |
Print version record |
| Subject |
Service industries -- Management.
|
|
Service industries -- Technology
|
|
BUSINESS & ECONOMICS -- Management Science.
|
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BUSINESS & ECONOMICS -- Organizational Behavior.
|
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
|
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Service industries -- Management
|
| Form |
Electronic book
|
| Author |
Davis, Mark
|
| ISBN |
1845446585 |
|
9781845446581 |
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