| Description |
1 online resource (105 pages) |
| Series |
International Journal of Service Industry Management ; v. 17, no. 2 |
|
International Journal of Service Industry Management ; v. 17, no. 2
|
| Contents |
Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Guest editorial; Beyond technology acceptance: understanding consumer practice; Improving call centre agent performance; Switching barriers in business-to-business services: a qualitative study; E-customers' third party complaining and complimenting behavior; Defining relationship quality for customer-driven business development |
| Summary |
The 2005 ServSIG Conference reflected the diverse and global nature of service research, with 150 participants coming from 22 countries on five continents. In total, 110 papers were accepted and presented at this conference. This e-book highlights that diversity, featuring five stimulating papers selected through a double-blind reviewing process from among the 31 submissions received for this issue |
| Notes |
English |
|
Print version record |
| Subject |
Service industries -- Management.
|
|
Industrial management.
|
|
Industrial management
|
|
Service industries -- Management
|
| Form |
Electronic book
|
| Author |
Wirtz, Jochen
|
|
Brah, Shaukat
|
| ISBN |
1845449665 |
|
9781845449667 |
|
1280547316 |
|
9781280547317 |
|
9786610547319 |
|
6610547319 |
|
1845449673 |
|
9781845449674 |
|
