Foreword / Professor John S. Oakland -- Why FIT Sigma? -- History of the quality movement -- The enigma of Six Sigma -- Case studies: Six-Sigma in practice -- Lean enterprises -- The methodology of FIT Sigma -- FIT Sigma and service organizations -- Project management and FIT Sigma -- Implementation, or making it happen
Bibliography
Includes bibliographical references and index
Includes bibliographical references (pages [174]-178) and index
