No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success / Daniel McLean
Published
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Don't Fall Under the Bus; Chapter 2: Strange Bedfellows; Chapter 3: Don't Confuse me with Facts; Chapter 4: Blind me with Science; Chapter 5: The Joy of Conflicts; Chapter 6: Masters of the Universe; Chapter 7: How Hard Can it Be?; Chapter 8: Chow Fun; Chapter 9: Help I Need Something; Chapter 10: Don't Peek Behind the Curtain; Chapter 11: Know What you Don't Know; Chapter 12: A Fool With a Tool is Still a Fool; Chapter 13: Boiling the Ocean, a Spoonful at a Time; Chapter 14: Change is Hard
Summary
The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool
