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Book Cover
Book
Author Dollard, Maureen F.

Title Occupational strain and efficacy in human service workers : when the rescuer becomes the victim / by Maureen F. Dollard, Helen R. Winefield and Anthony H. Winefield
Published Dordrecht ; Boston : Kluwer Academic Publishers, [2001]
©2001

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Location Call no. Vol. Availability
 WATERFT HEALTH  361.301 Dol/Osa  AVAILABLE
Description vii, 235 pages : illustrations ; 25 cm
Contents Ch. 1. The Problem, the Organization, the Context -- Ch. 2. Occupational Strain and Efficacy: Costs, Theory, and Intervention -- Ch. 3. Views of the Research Reference Group -- Ch. 4. Stress Leave and Return to Work -- Ch. 5. The Philosophy, Practice and Work Experience of Managers and Supervisors -- Ch. 6. An Organizational Survey of Human Service Workers: Method -- Ch. 7. An Organisational Survey of Human Service Workers: Results -- Ch. 8. Discussion -- Ch. 9. Workplace Stress Prevention
Summary "This book shows how one large human service organisation systematically investigated the occupational strain and efficacy of its workforce, leading to a rational intervention plan which was broadly supported by management and workers alike. It is an essential text for those involved in the development of human service policy and the management of social workers, counsellors, youth workers, and psychologists. Human service practitioners and those interested in organisational development and in the engineering of a human service work environment, that is both healthy and productive, will also find the book of value."--BOOK JACKET
Bibliography Includes bibliographical references and index
Subject Burn out (Psychology)
Social workers -- Psychology.
Social workers -- Attitudes.
Human services personnel -- Psychology.
Human services personnel -- Attitudes.
Job stress.
Social work administration.
Human services -- Evaluation.
Author Winefield, Helen R.
Winefield, Anthony H. (Anthony Harold), 1937-
LC no. 2001029074
ISBN 0792368657 :
0792368533 paperback
0792368525 alkaline paper