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Author Deming, W. Edwards (William Edwards), 1900-1993.

Title Out of the crisis / W. Edwards Deming
Published Cambridge, Mass. : MIT Press, 2000
Online access available from:
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Description 1 online resource
Contents 1. Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market -- 2. Principles for Transformation of Western Management -- 3. Diseases and Obstacles -- 4. When? How Long? -- 5. Questions to Help Managers -- 6. Quality and the Consumer -- 7. Quality and Productivity in Service Organizations -- 8. Some New Principles of Training and Leadership -- 9. Operational Definitions, Conformance, Performance -- 10. Standards and Regulations -- 11. Common Causes and Special Causes of Improvement, Stable System -- 12. More Examples of Improvement Downstream -- 13. Some Disappointments in Great Ideas -- 14. Two Reports to Management -- 15. Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product -- 16. Organization for Improvement of Quality and Productivity -- 17. Some Illustrations for Improvement of Living -- 18. Appendix: Transformation in Japan
Summary "According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1986, Deming offers a theory of management based on his 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs
Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple direct language, he explains the principles of management transformation and how to apply them."--Jacket
Notes Originally published: Cambridge, Mass. : MIT, Center for Advanced Educational Services, 1986
Title from title screen
Bibliography Includes bibliographical references and index
Subject Industrial management -- United States.
Industrial productivity -- United States.
Quality of products -- United States.
Form Electronic book
ISBN 9780262287630 (electronic bk.)
0262541157 (paperback: alk. paper)
9780262541152 (paperback: alk. paper)